By Azhar Razak
Sri Lanka’s Business Processing Outsourcing and Information Technology (BPO/IT) sector has the potential to contribute 20 percent to the country’s economic output by 2020 if emerging opportunities are harnessed properly, a top industry expert has said.
According to BPO Certification Institute, Executive Vice-President and Global Operations Head, Sanjeeva Shukla, Sri Lanka could maximise revenues by concentrating on the opportunities provided by the niche sub-segment of the BPO industry, Knowledge Process Outsourcing (KPO) which includes functions such as Legal Process Outsourcing (LPO) and Finance and Accounting Outsourcing (FAO).